Cressanda’s team started the process with just 30 cases per day. Our executives went through quality training schedules. These in-house schedules did not only include the data entry but also several practices to content the clients. These practices included Process Manuals, process updates and DTP’s preparation for Sherpa.

Before handling any process, the executives had to undergo a test to confirm their understanding about the case. The executives were not allowed to close the Case until they get approval from the clients.

All the updates were discusses in the monthly conference calls with the clients. The duration of conference calls was sent to our clients for their approval. Once the process updates were approved, they were discussed to be implemented practically. The process “Sherpa QC” has actually come up to the Client’s Requirements / expectations. This has become one of the most prestigious/ high-earned processes.

Every Executive at Cressanda does approximately 50 Cases per Day. The total number of cases at the end of the day is around 160-170. The Quality standards have improved to a great extent meeting all the parameters and SLA’s. We also make a record of several types of Insolvencies in the cases by going to various websites.

The process got a kick-start with the Audit software. This software was developed by CSL software division to check the originality of a case. The cases were checked using this software and were amended accordingly. This helped the Enforcement Officer to decide the next Course of Action. Consequently our Quality and Accuracy rose up to 99.50% internally and 100.00% externally.