At Cressanda we handle every outsourcing project very carefully to overcome the challenges and realize returns of offshore outsourcing. All the offshore projects have a project coordinator or project manager who communicates with the clients to understand their requirements and update them on the project status. The projects are executed to be delivered on-time and on-budget keeping the offshore unit focused on delivery.

Important Elements of Offshore Project Management followed by Cressanda:

• Transition Management
• Governance
• Performance Management
• Quality Management

Transition Management

Transition management is the process of developing important activities, targets, setting dead lines, resources to carry out the initiation of a project. The period of time taken to initiate a project or a process is called transition period where all the ground work like employee management, managing strategic communications and transfer of knowledge of internal processes is done.

This is also an important stage in project management. The focus of this stage is upon relationship management between all the stake holders of the project (managers, client, and team members), monitoring the services provided by the vendor and complete project management by recognizing and responding to risk management.

With business users and offshore teams located at diverse geographies, it becomes increasingly important for us to manage performance of our outsourcing operations. We continuously monitor the performance of our outsourcing teams and devise measures to implement iammendments and betterments meet our client’s exact requirements. We monitor that every contract term is met effectively & there is no communication gap in understanding client’s expectations.

Cressanda continuously devises improvement programs to strengthen long term relationships with all our clients through performance management, governance, estimating the compatibility of additional outsourcing and following financial metrics.

Quality management is one aspect offshore outsourcing which is of huge concern to Cressanda. We follow a strict quality enforcement program for all the outsourcing delivery models. Follwing standards are followed by us to ensure best quality output:

• SEI-CMM - a CMM (Capability Maturity Model) assessment that measures the quality of an organization's management and software engineering practices.
• ISO 9001-2000 certification - an international standard for quality management systems maintained by the International Organization of Standardization.
• Six Sigma improvement methodologies.